Privacy Policy

Terms, Privacy, Cookies and Refunds

Effective date: 12 August 2026

This page explains the service terms, cancellations, refunds, privacy and cookies for Urgent Website Fix, a trading and service name operating from Beara, Co. Cork, Ireland. The website is urgentwebsitefix.com. Send questions or notices to hello@urgentwebsitefix.com.

Nothing here limits mandatory Irish or EU consumer rights. A consumer is generally an individual acting mainly outside their trade, business or profession.

1. Services and written scope

Urgent Website Fix offers fixed-price repairs for accepted WordPress and WooCommerce issues. Shopify, Wix, Squarespace, Webflow and other platforms receive written triage first; they are not automatically accepted as fixed-price work. The service page, written scope and written clarifications form the service description.

A purchase covers only the accepted issue and deliverables. It excludes redesigns, unrelated faults, new features, third-party licences, unlimited support and monitoring unless expressly included. Out-of-scope, unsafe or unlawful work may be paused for revised scope, a separate quote or cancellation.

2. Ordering, payment and service commencement

Fixed prices are in euro unless stated otherwise. Stripe processes payments and card information. Urgent Website Fix receives the transaction and contact details needed to match payment to a service, but not a full card number.

Work can begin after payment, sufficient issue details, necessary secure access and written scope acceptance. Timing depends on accurate information, access, third-party availability and website condition. Without an agreed deadline, service will be supplied within a reasonable time.

3. Consumer withdrawal and cancellation

For many online service contracts, an Irish or EU consumer generally has 14 days from contract conclusion to withdraw without giving a reason. Exceptions can apply. Email a clear statement to hello@urgentwebsitefix.com with the service, order date, name and order email. Optional wording: “I cancel my contract for [service], ordered on [date].”

If a consumer asks for work to begin during that period, Urgent Website Fix may seek the express request or acknowledgement required by law. On later withdrawal, a proportionate charge may apply for service already supplied. A right can end after full performance only where the legal conditions are met.

These withdrawal rules do not replace rights arising where a service is late, not supplied, or not in conformity with the contract.

4. Refunds and remedies

There is no blanket “no refunds” rule. If service is not supplied as agreed, a consumer may be entitled to have it brought into conformity within a reasonable time, without charge or significant inconvenience. If that is impossible, not completed as required, or the failure is serious, price reduction, cancellation and/or refund rights may apply.

A statutory refund will be made without undue delay using the method required by law, unless validly agreed otherwise. Other requests are assessed against scope, work completed and written agreement. Send the order details and concern promptly.

5. Subscriptions

A subscription provides the monthly allowance and scope on its service page. It is not uptime monitoring, security monitoring, emergency cover or guaranteed response unless added in writing. Email hello@urgentwebsitefix.com to cancel future renewals. Service already paid for remains subject to the rights above; the purchase description governs included work and rollover.

6. Customer responsibilities and safe access

The customer must be authorised to request the work and provide its materials and access. Descriptions must be accurate and exclude unlawful content, another person’s credentials, full card details, recovery codes, API secrets and private keys.

Do not put passwords in initial enquiries or public forms. When access is needed, use the requested short-lived secure process. Create a least-privilege temporary account where possible, keep a backup and revoke access after completion. Retained access material is removed when no longer required.

7. Care, third-party systems and liability

Services will be supplied with the care and skill required by law. Work may depend on hosting, themes, plugins, payments, DNS, email and other third-party systems. The customer remains responsible for lawful content, licences, business decisions and later third-party changes.

A pre-existing defect or external outage does not become Urgent Website Fix’s responsibility merely because it appears during work. Nothing excludes rights or liability that cannot lawfully be limited. No ranking, revenue or third-party score is promised unless expressly guaranteed in writing.

8. Who controls personal data

For enquiries, orders and services supplied directly through this website, the operator trading as Urgent Website Fix is the data controller. Contact: hello@urgentwebsitefix.com, Beara, Co. Cork, Ireland.

9. Personal data collected

Depending on how the site and service are used, the data may include:

• identity and contact details, such as name and email address;
• website URLs, platform details, issue descriptions, screenshots and technical evidence;
• messages, written scope, service notes and support history;
• limited access details supplied through the secure process for an accepted job;
• transaction references, service purchased and payment status received from Stripe;
• IP address, device or browser information, security events and server logs; and
• analytics and consent choices where non-essential analytics is accepted.

Remove customer records, passwords and secrets unless strictly necessary and requested through the secure process. Special-category personal data is not intentionally requested.

10. Purposes and legal bases

Data is used for enquiries, triage, scope, delivery, communications, payment reconciliation, necessary records, website security, misuse prevention, legal claims and legal obligations.

Contract or requested pre-contract steps support enquiries and delivery. Legal obligation supports required records or disclosures. Legitimate interests support proportionate security, fraud prevention, administration and claims after considering individual rights. Consent supports non-essential analytics and can be withdrawn without affecting earlier lawful processing.

11. Service providers and disclosures

Data is shared where necessary with Stripe for payments; SiteGround for hosting; Google Site Kit and Google Analytics for consent-aware site measurement; WPForms for forms; WP Mail SMTP for email routing; and Wordfence for security. Providers use their own terms and privacy information and may use approved subprocessors.

Disclosure may also be required by law, security or legal claims. Providers processing outside the European Economic Area must use a lawful transfer mechanism and safeguards. Personal data is not sold.

12. Retention and security

Data is kept only as long as necessary for service, follow-up, accounting, legal obligations, security, disputes or claims. When no purpose or legal reason remains, it is deleted, anonymised or securely disposed of.

Secure intake and access material is short-lived and removed when no longer needed. Transaction and contract records may remain for legal, accounting or dispute purposes. Form, email, hosting, analytics and security records follow operational need, consent and provider settings rather than indefinite retention.

Reasonable safeguards include access controls, secure hosting and security tools, but no system is completely secure. Report concerns to hello@urgentwebsitefix.com.

13. Data protection rights

Subject to legal conditions, individuals may request access, correction, erasure, restriction or portability, object to certain processing, and withdraw consent. Email hello@urgentwebsitefix.com. Information may be requested to verify identity and locate records.

Complaints can be made to the Irish Data Protection Commission at dataprotection.ie without losing other remedies.

14. Cookies and analytics

The site may use necessary cookies or similar storage for requested functions, hosting, security, load handling and consent choices. These are exempt where law permits; blocking them may affect the site.

Google Analytics storage is denied by default. Before acceptance, Google may receive the consent status and cookieless measurement data used for aggregate modelling, but Analytics cookies and storage identifiers remain disabled. If analytics is accepted, Google Analytics may use storage and process pages viewed, referral source and general device or browser information. Analytics is not needed to buy or enquire. Use the site’s consent control to accept, reject or withdraw; browsers can also delete or block cookies. Withdrawal does not affect earlier lawful processing.

15. Changes, governing law and contact

This page may change with services, providers or law; the date will be revised for material updates. Irish law governs service contracts, while consumers retain mandatory protections and dispute routes available in their country.

For service terms, cancellations, refunds, privacy requests or cookie questions, email hello@urgentwebsitefix.com.